I have successfully led several enterprise-wide digital transformation initiatives. I routinely use data to drive customer experiences and move the needle for shared success and quick wins. I am able to promote exceptional across-the-board performance by revitalizing underperforming areas and championing continuous improvement initiatives. My track record of success has been reinforced by continuous learning, encouraging professional growth at all levels, and recruiting high-caliber talent critical for success.
I offer essential intangibles, such as an engaging and collaborative management style, persuasive negotiating talents, and clear foresight to navigate around potential risks.
What people say about me: Testimonials
Success stories: Accomplishments
Domain Expertise
Digital Transformation, Customer Data Platform, Fintech, Martech, Ecommerce, Customer 360, Cloud Migration, Customer and Partner Experience, Customer Relationship Management, Paid/Owned Campaign Management, Journey Orchestration, Email Marketing, 3rd Party Connector Integration, Big Data Management, Regulatory Compliance, Data Privacy, Shared Services, Service Delivery, Implementation, Modeling, Forecasting, and Budgeting, Business Performance, Risk and Control, Process Reengineering
Industry Expertise
Ecommerce, Financial Services, Media and Entertainment, Ecommerce, Healthcare Insurance, Pharmacy Benefit Management
Education
Master of Business Administration, Smith School of Business, Queen’s University, Canada
Bachelor of Engineering, Electrical Engineering, University College of Engineering, India
Certifications
- AWS Certified Cloud Practitioner – In Progress
- Google Ads – Search and Display 2020 – Present
- Certified Scrum Master 2017 – Present
- Certified Scrum Product Owner 2017 – Present
Company/Role Specific Training
Lean Six Sigma, ITIL Foundation, Lean Project Management
Recognition
Recipient of 2015 Dazzle Award at CitiGroup. Granted to less than 1% of global Citigroup employees for exceptional achievements and cost savings for the organization.
Received Praise Award in May 2015 and Feb 2016 for excellent contribution in CitiGroup’s Global Service Delivery Operations.